Mission Statement
To build upon our cornerstones of “Passion for the Customer” and “Passion for Technology” through exceptional customer service and technical expertise to relentlessly improve ourselves and the environments we support.
The NorthStar Technology Group Advantage
NorthStar Technology Group provides peace of mind by supporting, managing and planning information technology (IT) infrastructures to help clients maximize their IT budgets and minimize system downtime. As a leading technology consultant and relationship-focused managed service provider, NorthStar leverages its extensive industry experience as well as its proven partnerships with technology’s top leaders to offer trusted and innovative solutions. No matter how simple or complex clients’ IT needs, NorthStar leads them to optimal results. The company’s expertise and services address the three primary functional areas of IT: technical support, network/application management and operations, and strategic planning. Additionally, NorthStar provides project-based work (including network security vulnerability testing and wireless installations), offsite backup and storage, hosting and e-mail virus/spam filtering. Because of its strategic partnerships with Cisco, Citrix, Dell, Hewlett-Packard and Microsoft, as well as additional open source technologies, NorthStar can equip its clients with superior products and applications.
NorthStar helps clients large and small ease their IT burdens so that they can focus on what they do best: running their business. The company serves a variety of clients including those in the healthcare, education, government and private sector industries.
The NorthStar Technology Difference
Many companies provide technology management. What sets NorthStar apart is how those services are provided through:
- Valued Relationships: NorthStar believes that relationships are everything and cultivates deep relationships with its clients.
- An Innovative Business Model: NorthStar approaches technology management at the people level. Regardless of a client’s size, NorthStar enhances and augments any IT infrastructure by becoming a natural extension of and complement to existing departments.
- Shared Knowledge: NorthStar believes that an educated and informed client can adapt more easily to constant technological changes and improvements.
- Empowered Employees: NorthStar team members are empowered to do whatever it takes to resolve client issues. The bottom line is that clients come first.
- Exceptional Customer Service: NorthStar takes client satisfaction extremely seriously and dedicates internal initiatives toward the goal of consistently exceeding clients’ expectations.
- Knowledgeable Staff: NorthStar team members hold top industry certifications from Microsoft, Cisco and Citrix.
About the Company
NorthStar Technology Group was founded in January 2000 on the principle of delivering on two passions: a passion for customers and a passion for technology. To that end, the NorthStar team guides customers to the technologies that meet their needs today and tomorrow, providing complete IT solutions for organizations of all sizes. NorthStar’s Mission Statement
NorthStar Technology Business Essentials
NorthStar provides clients with seamless and efficient integration of their technical support, network/application management and operations, and strategic planning functions. NorthStar’s solutions are based on Information Technology Infrastructure Library (ITIL) concepts and techniques and are part of NorthStar’s custom program offering that consists of the following components: Managed Support NorthStar’s on-site or remote technical support helps clients keep business operations running smoothly by:
- Technical Support: Providing a single point of contact for technical support; help is only an e-mail or phone call away
- Crisis Management: Offering on-demand support and 24x7 crisis management; problems are resolved as quickly as possible
- Networking: Assisting clients regardless of their location by utilizing a nationwide community of service and technology providers; clients are freed from the challenges and risks of managing multiple sites and/or providers
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