Managed Support

A Solid Foundation

Could reducing technical support expenses affect your business bottom line? Of course. Would having your employees spend more time on revenue-generating tasks rather than technical support positively affect your business? Absolutely. Could prompt resolution of technical issues improve customer and employee satisfaction? Without a doubt.

So, where do you turn to make that happen? Who can help? The answer is simple: Managed Support from NorthStar Technology Group. With Managed Support, you can focus on what you do best: running your business.

Key Benefits
  • Support: Electronic device and application support with a single point of contact to save time and lower frustration
  • Efficiency: Contracted and guaranteed response times that ensure issues are addressed within a specific time frame
  • Description: Centralized management of all technical support throughout your entire organization
  • Reports: Detailed reporting for issue summaries and trend analysis confirmation of service level agreement timeframes and utilization tracking

Prompt, Reliable 24x7 Service

Regardless of where you or your employees are located, Managed Support is available when and where you need it through a nationwide community of service and technology providers. Whether your support needs are remote or on-site, NorthStar can address them.

By partnering with NorthStar, you ensure your technical support issues receive a prompt response and that problems are fixed quickly. With NorthStar taking the lead, managing your technical support requirements is easier, and downtime is decreased. And decreased downtime means greater productivity on the activities that really matter to the growth of your business.

With NorthStar as your technical support partner, there is one phone number to call – not a maze of different numbers based on your location or the time of your call. Calling for technical support is exactly the way it should be: simple. And because NorthStar has strong relationships with industry-leading software providers as well as numerous third party software vendors and Internet service providers, support is not limited to hardware issues.

With centralized management of technical support throughout your entire organization, trends are detected, and you can make better, proactive management decisions based on those trends. With NorthStar’s detailed reporting processes, you can view performance at a glance and quickly and easily measure your return on investment (ROI). Budget dollars that were once spent on reactive technical support issues can now be reallocated to core business initiatives.

Simply put, Managed Support from NorthStar Technology Group means fewer headaches, more peace of mind, and a stronger bottom line.

View the full data sheet here.