Services

NorthStar Technology Group provides clients with seamless and efficient integration of their technical support, network/application management and operations, and strategic planning functions. NorthStar's solutions are based on Information Technology Infrastructure Library (ITIL) concepts and techniques and are part of NorthStar's custom program offering that consists of Business Essentials BASIC, ENHANCED and COMPLETE. By partnering with NorthStar, clients can maximize their IT budget and minimize system downtime through proven, trusted and innovative solutions for managed services, professional services, cloud services, and business continuity services.

Business Essentials Features

Basic

Enhanced

Complete
Predictive Analysis We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
System Health Monitor We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
Detailed Reporting We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
Operational Reviews We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
Asset Management We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
Patch Management We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
Vendor Management We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
Remote Service Desk We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
On-Site Service Calls We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
  
Desktop Management We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
  
Server/Network Management We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
  
Security Management We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
    
Business Continuity Data protection solutions including offsite backup of data, complete servers and even applications.
    
Disaster Recovery Return to uptime solutions including data recovery, application and server failover in the event of a disaster.
   
24/7/365 Service Desk Phone based support all day every day for your computer environment including your applications.
    

 

Additional Add-On Services
Professional Services We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
Software Development We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
SmartPhone Management We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
On-SiteTraining We proactively resolve computer problems before your employees know something is wrong through intelligent monitoring, alerting and automatic repairs.
Cloud Services Cloud solutions including application hosting, off site storage, Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)

*Add-On Services can supplement any package listed above.