7 Reasons why we do IT better

Without a doubt, we are the only IT support, computer support, or computer systems firm BOLD enough to promise you these seven things:

1. 100% satisfaction guarantee. You deserve complete satisfaction with our services. We will do whatever we can to make sure you are happy.

2. “No Excuses” approach to projects being completed on time and on budget. When you hire us for a project, we will always communicate costs and timelines to you and will never charge you more for delays and extra time that was out of your control.

3. No “Tech” to English translation needed. When you call us, our technicians will not talk down to you and make you feel stupid. You know your business and we know ours. This facilitates mutual respect.

4. We fix your problem quickly; many times before you even know there is a problem. This seems obvious, but most IT firms fail to quickly fix problems. Lack of skill, education or simply the desire to extract more money from you creates longer delays in getting your issue resolved. Our predictive analysis approach to support allows us to fix issues before they become large problems.

5. We are successful when you DON’T have problems. This may seem counterintuitive, but our business philosophy is based on creating and keeping well performing, secure and stable computer systems and not profiting from the opposite.

6. Relationships are extremely important. We strive to be an extension of your team and not simply a ‘vendor’. If someone we work with us calls us a vendor, we feel like we aren’t doing our job. Most IT firms care only about collecting customers and this comes through in how you’re treated.

7. We answer our support lines LIVE and guarantee to have a technician working on resolving your problem within 60 minutes or less of your call coming in. Most other IT firms DON’T guarantee response times in writing and take an average of 4-6 hours to respond. If your company has an average of 1 support request a week and it takes your technician 4 hours to respond each time, you’ll end up wasting 208 hours – or '8.6 weeks' – WAITING on your technician to simply respond to your request; and that doesn’t account for the time it may take them to resolve the problem.